Frequently Asked Questions
For comprehensive warranty details, please visit our website at this link: https://mili-tech.com/pages/terms-conditions
We do accept returns and exchanges. For more details, please refer to our return policy available at this link: https://mili-tech.com/pages/refund-policy
Yes, we offer international shipping for orders worldwide, primarily designed for personal use. If you are interested in bulk purchases, please feel free to reach out to us at info@mili-tech.com, and we will be happy to provide you with additional information and assistance.
We do have a sampling policy in place. Please don't hesitate to email us at info@mili-tech.com with your inquiry details, and we will respond accordingly
We offer OEM services for private labels and are open to signing NDAs to protect our customers' interests. Please contact us at info@mili-tech.com with your inquiry, and we will respond accordingly.
While we hold great respect for the work of law enforcement and military personnel, the prices displayed are the best available, as we maintain a reasonable small markup. Our commitment is to provide high-quality armor and tactical gear at affordable rates
MILITECH typically collaborates with reliable and well-established shipping carriers to fulfill orders efficiently. The choice of a specific shipping service can vary, taking into account factors such as your location and the unique details of your order. For shipments weighing over 2 kilograms, we frequently utilize expedited shipping services from carriers like FedEx, UPS, DHL, or Toll, depending on the shipping method you select during the checkout process.
Our standard procedure is to initiate shipping within 48 business hours to ensure timely delivery. For your convenience, all shipments include a tracking number, and we consistently update this information in our system. You will receive an email notification confirming your order's shipment status, sent to the email address provided during the order placement. This allows you to easily monitor and track the progress of your shipment.
For inquiries and product interest, kindly reach out to us at info@mili-tech.com. Please specify the products of interest and the desired quantity. This will enable us to provide you with pricing details and information regarding stock availability. In cases where the product is not immediately available, we will also provide an estimated lead time for your consideration. Your prompt communication is appreciated, and we look forward to assisting you.
Indeed, MILITECH products are not currently listed as NIJ-compliant, and this can be attributed to specific reasons:
- Ballistic Helmets: Ballistic helmets adhere to standards such as NIJ 0106.01 and the U.S. Department of Defense's backface deformation requirements. However, it's important to note that NIJ compliance is not available for ballistic helmets.
- Body Armor: While body armor typically falls under the NIJ-compliant category, it's noteworthy that the NIJ no longer accepts Chinese Body Armor manufacturers, including MILITECH, in their list of NIJ-compliant products.
To evaluate the safety and effectiveness of MILITECH's ballistic helmets and armor, it's essential to take several key factors into account:
Certifications: It's advisable to look for third-party certifications and testing that substantiate the performance of these products. MILITECH possesses NIJ (National Institute of Justice) certified/accredited 3rd party independent labs certification for body armor and adheres to relevant standards for helmets. We can readily provide extensive test reports and testing videos to substantiate our claims upon request.
Quality Control: MILITECH places a strong emphasis on stringent quality control procedures throughout the manufacturing process. Our commitment is to not only meet but exceed industry standards, which is underscored by our ISO 9001:2015 certification, a testament to our dedication since 2017.
Materials: The foundation of our products lies in the core ballistic materials, such as the high-quality aramid utilized in our helmets and soft armor. We exclusively use imported aramid from trusted sources like Dupont and Teijin, ensuring that the materials meet our stringent quality requirements.
User Reviews: To gain real-world insights into the performance and user satisfaction of MILITECH's products, it's valuable to peruse user reviews and testimonials.
Customer Support: The availability of responsive customer support and after-sales service is crucial. This ensures effective assistance in addressing any concerns or issues that may arise during product use.
Fit and Sizing: Ensuring that our products come in various sizes and provide a comfortable fit for their intended purpose is a priority for us.